How can we help?
Search our help topics or browse a category below — for anything else, our support team is one message away.
Getting Started
- Browse available services and pick a category
- Book a Pro and track your booking from your dashboard
- Message your Pro securely through the platform
- Set your ZIP code to see Pros near you
Booking Support
- Trouble placing a booking
- Changing your booking date or time
- Cancelling a booking
- Contacting your Pro
- No-shows or lateness
Payment & Billing
- Payment failed or declined
- Overcharges or billing errors
- Refund requests
- Invoice or receipt questions
Account & Profile
- Updating your profile information
- Resetting your password
- Changing your email or phone number
- Managing notification preferences
Safety & Trust
- Every Pro is background-checked and verified
- Secure, in-platform communication
- Encrypted payments and fraud monitoring
- Zero tolerance for harassment or unsafe behavior
Technical Support
- Login issues
- Site errors or slow performance
- Missing notifications
- Browser compatibility issues
Getting Started as a Pro
- Complete your provider profile
- Upload required documents for verification
- Set your availability and service areas
- Manage incoming bookings from your dashboard
Managing Bookings
- Accepting or declining a job
- Rescheduling with a customer
- Messaging customers securely
- Marking a job as complete
Getting Paid
- Pros are paid after the job is completed and confirmed
- Reviewing your payout history
- Escrow payment questions
- Updating your payout details
Profile & Documents
- Verifying your identity and documents
- Updating your skills and service categories
- Adjusting your service area
- Keeping your profile photo and bio current
Safety & Trust
- Reporting an unsafe customer or situation
- Secure, in-platform communication
- Zero tolerance for harassment or unsafe behavior
- How disputes are reviewed
Technical Support
- Login issues
- Site errors or slow performance
- Missing notifications
- Browser compatibility issues
Frequently Asked Questions
How do I book a service?
Choose a category, select a service, pick a time, and confirm your booking.
Can I cancel my booking?
Yes. Cancellation rules may vary by Pro, so check the booking details before confirming.
How does payment work?
Online payments are processed securely. Cash on delivery may be available depending on the Pro.
How do Pros get paid?
Pros are paid after the job is completed and confirmed by the customer.
What if my Pro doesn't show up?
Contact support — we'll investigate and help with rescheduling or a refund.
How do I become a Pro on FixGuy Service?
Sign up as a provider, complete your profile, upload your verification documents, and set your service area — you can start accepting jobs once approved.
No results found — try a different search or contact us below.
Still need help?
Our support team is available Monday–Friday, 9:00am–5:00pm.