Help & Support
✅ Fix Guys Service – Help & Support
Last Updated: {{01.15.2025}}
At Fix Guys Service, we are committed to providing reliable assistance whenever you need it. Whether you are a customer or a service professional, our support team is here to help you resolve issues quickly and efficiently.
1. Getting Started
If you are new to the platform:
For Customers
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Browse available services
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Choose a category and book a handyman
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Track your booking from your dashboard
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Communicate securely with the service provider
For Handymen / Service Providers
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Complete your profile
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Upload required documents
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Set your availability and service areas
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Manage your bookings from your dashboard
2. Booking Support
We can help with:
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Issues placing a booking
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Changing booking date or time
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Cancelling a booking
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Contacting your handyman
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Problems with service location
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No-show or lateness
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Incorrect charges or adjustments
If you need urgent help with an ongoing booking, please contact us immediately.
3. Payment & Billing Support
For assistance with payments:
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Payment failed or declined
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Overcharges or billing errors
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Refund requests
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Invoice or receipt issues
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Cash on delivery questions
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Escrow payment questions
💳 All online payments are securely processed through authorized gateways.
4. Account & Profile Help
We can assist with:
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Updating your profile information
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Resetting your password
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Changing your email or phone number
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Verifying your handyman documents
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Managing notification preferences
5. Safety & Trust
Your safety is our priority.
We ensure:
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Verified handymen
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Secure communication
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Encrypted payments
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Fraud monitoring
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Zero tolerance for harassment or discrimination
If you experience unsafe behavior, please report it immediately.
6. Technical Support
Need help with the app or website?
We assist with:
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Login issues
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App crashes or errors
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Slow performance
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Missing notifications
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Location access problems
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Browser compatibility issues