✅ Fix Guys Service – Refund and Cancellation Policy

This Refund and Cancellation Policy explains how cancellations, modifications, and refunds are handled for both customers and service professionals on the Fix Guys Service platform.

Our goal is to ensure a fair and transparent process for all parties.

1. Customer Cancellation Policy

1.1 Cancelling Before the Service Begins

Customers may cancel a booking before the scheduled start time.

• Free Cancellation:
  If you cancel at least 2 hours before the appointment, you will not be charged.

• Late Cancellations:
  If you cancel within 2 hours of the scheduled service, a late cancellation fee may apply, depending on the service provider’s policy.

1.2 Cancelling After the Provider Arrives

If the handyman has already arrived at your location:

• A visit fee or minimum charge may apply, depending on the provider’s pricing.

1.3 No-Show by Customer

If the customer is not present and unreachable for 15 minutes after the scheduled time:

• The booking may be marked as Customer No-Show.

• A no-show fee may apply.

2. Provider / Handyman Cancellation Policy

2.1 Provider Cancels Before the Appointment

If a provider cancels:

• The customer will be notified immediately.

• Fix Guys Service may assist in reassigning the job to another available provider.

• No cancellation fees apply to the customer.

2.2 Provider No-Show

If the provider fails to arrive without notice:

• The customer may receive a full refund (for pre-paid bookings).

• The provider may face penalties, account warnings, or temporary suspension.

3. Customer Refund Policy

Refund eligibility depends on the circumstances:

3.1 Service Not Performed

You are eligible for a full refund if:

• The provider never arrived

• The service was cancelled by the provider

• The booking was cancelled before work began

3.2 Service Partially Completed

Refunds may be partial or denied depending on:

• Work already performed

• Materials costs incurred

• Time spent by the provider

3.3 Unsatisfactory Service

If you believe the work was incomplete or poor in quality:

• You must report the issue within 24 hours after job completion.

• Fix Guys Service will mediate between customer and provider to determine a fair outcome.

3.4 Non-Refundable Items

The following are non-refundable:

• Materials purchased specifically for the job

• Fees paid to third parties

• Completed labor or time already spent

4. Payment Method and Refund Processing

4.1 Refund Method

Refunds are issued to the original payment method used at checkout.

4.2 Processing Time

• Credit/debit card refunds: 3–10 business days

• Bank transfers: 5–7 business days

• Online wallet/app payments: Instant or up to 48 hours

Processing times depend on your bank or payment provider.

5. Cash on Delivery (COD) Refund Policy

For COD bookings:

• No payment is taken until work is completed.

• If the customer cancels before service begins, no charge applies.

• If the service has started, the provider may charge for work already completed.

6. How to Request a Refund

To request a refund, contact us at:
📧 support@fixguyservice.com

Include:

• Your Booking ID

• Reason for refund

• Photos or evidence (if applicable)

Our support team will review your request and respond within 48 hours.

7. Platform Rights

Fix Guys Service reserves the right to:

• Modify or update this policy at any time

• Deny fraudulent or abusive refund requests

• Suspend accounts involved in repeated violations